View source for Setting up Microsoft Teams for support session with OdataLink

__NOTOC__
We provide support through '''Microsoft Teams''' and [[Setting up TeamViewer for support session with OdataLink | '''TeamViewer''' ''(preferred)'']]

'''Microsoft Teams''' allows '''Requesting or Giving Remote Control''' which enables support team to quickly access local settings for faster troubleshooting.

The features we require to provide support are '''disabled by default'''.

Please follow the steps below to set up your '''Microsoft Teams''' and enable the features before a support session with OdataLink.

[[File:Cont_share_expand.png|300px|thumb|Teams Admin Center - Content Sharing]]
[[File:Recording-tac-expand.png|300px|thumb|Teams Admin Center - Meeting Recording]]

==Prerequisites==
Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''':

==Steps==
;Steps to enable ''Give or Request Control'' for External Participants
:*Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''. 
:*Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON.

To view the official Microsoft documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" />


;Steps to enable ''Meeting Recording'' for External Participants
:*Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''. 
:*Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON.

To view the official Microsoft documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" />

<br \>
==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Setting up TeamViewer for Support session with OdataLink]]
<br \>
= References =
<references>
<ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing Microsoft Learn - Content Sharing]</ref>
<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription Microsoft Learn - Recording and Transcription]</ref>
</references>