View source for Setting up TeamViewer for support session with OdataLink

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We provide support via [https://www.teamviewer.com '''TeamViewer'''].

In preparation for your support session, please follow the steps below to set up '''TeamViewer'''.

<div style="display: grid; float: right;">
<gallery mode="nolines" perrow=2>
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:store_listing_teamviewer.png|600px|Click on "View in Store"
File:teamviewer_install_ms_store.png|600px|Click on Install
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
</gallery></div>


== Check if Teamviewer is already installed ==
# Click on the Windows '''Start''' button and start typing '''Apps: Teamviewer'''.
# If you have '''Teamviewer''' installed, skip to '''Step 1''' in [[#Open the Teamviewer app]] section.
# If you don't have TeamViewer installed, skip to '''Step 1''' in [[#Install TeamViewer from Microsoft Store]] section.


== Install TeamViewer from Microsoft Store ==
# Navigate to [https://apps.microsoft.com/store/detail/XPDM17HK323C4X Microsoft Store - TeamViewer Remote] to install TeamViewer.
# Click on '''View in Store''' button.
# TeamViewer Remote app details page will be displayed in the Microsoft store. Click on '''Install''' button.
# When the installation is completed, Open TeamViewer app.

'''''If the installation via Microsoft Store fails''''', please install [[How to manually install TeamViewer on your system | TeamViewer manually]]


== Open the Teamviewer app ==
# Open your '''TeamViewer''' app.
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# Please ensure that you are on the '''latest version''' of TeamViewer
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person. 
# The support person will enter the ID and Password provided in the last step.
# Your TeamViewer session with OdataLink will start.



<div style="float: right;">
<gallery mode="nolines" perrow=3>
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler'''
File:teamviewer_dialog_waiting.png|right|Wait for session start
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_complete.png|right|Connection established
</gallery>
</div>
== Installation restricted by IT policy ==
If installing apps is disabled by your organisation IT policy, Please let us know in advance.

Support person will generate and share a '''QuickSupport''' session URL. 

Please follow the steps below to install an alternative '''Quick Support Session Handler''' application:
# A Quick Support link of the format '''<nowiki>https://quicksupport.me/s156010354</nowiki>''' would be provided by us. Browse to the link.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
# Wait for a few minutes until your support person starts the TeamViewer session.
# Once the session is started, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Click on '''Allow Access'''.
# Your TeamViewer session with OdataLink will start.


==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Setting up Microsoft Teams for support session with OdataLink]]
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