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Getting ready for your support session with OdataLink: Difference between revisions

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[[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']]
__NOTOC__
OdataLink users may request for support to help with errors, optimizing queries, implementing dataflows and automation, or to build dashboards or reports ready for use.
OdataLink users may request for '''Support and Consulting''' with our Support Team.


OdataLink provides support through TeamViewer sessions.
We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.


Follow the steps before starting a support session.
These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.


= Steps =
Before starting a support session, please ensure that the user receiving support has sufficient rights within your '''environment''', which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.


#Open your web browser and browse to the link provided to start a support session.
If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session.
#You will be displayed with a TeamViewer dialog as shown in the image.
<br \>
#If you already have TeamViewer installed on your system, click on Launch Application, highlighted in the image.
=Receiving support via TeamViewer=
#Alternatively, you can click on the button corresponding to your Operating System, namely Windows or macOS, to download and install a temporary session handler application valid for one TeamViewer session.
'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting.
#Follow the prompts as displayed on your TeamViewer application or session handler and you will be redirected to the support session.


= Related Links =
'''TeamViewer''' doesn't require changing any local or group settings, and system defaults.
[https://www.teamviewer.com/en/ TeamViewer Official Website]
 
To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]]
 
<br \>
=Receiving support via Microsoft Teams=
Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting.
 
These features of Microsoft Teams that are essential to provide support are generally disabled by default.
 
If your company policy or IT team interferes with enabling features for '''External Participants''', please refer to [[#Receiving support via TeamViewer]]
 
To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]]
 
<br \>
 
= Additional Links =
:[https://www.microsoft.com/en-au/microsoft-teams/group-chat-software Microsoft Teams Website]
:[https://www.teamviewer.com/en/download/windows/ Download TeamViewer]
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