|
|
| (10 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| __NOTOC__ | | __NOTOC__ |
| OdataLink users may request for support to help with '''errors, optimizing queries, implementing dataflows and automation,''' or to build '''dashboards and reports''' ready for use. | | OdataLink users may request for '''Support and Consulting''' with our Support Team. |
|
| |
|
| We provide support through Microsoft Teams and TeamViewer ''(preferred)''. | | We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''. |
|
| |
|
| Please setup your <span style="color:green">environment<ref name="environment" /></span> before starting a support session.
| | These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency. |
|
| |
|
| = Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />=
| | Before starting a support session, please ensure that the user receiving support has sufficient rights within your '''environment''', which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives. |
| <div style="float: right;">
| |
| <gallery mode="nolines">
| |
| File:teamviewer_dialog_download.png|220px|thumb|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
| |
| File:teamviewer_dialog_waiting.png|160px|thumb|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
| |
|
| |
|
| File:teamviewer_dialog_verify_user.png|80px|thumb|Verify User
| | If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session. |
| File:teamviewer_dialog_allow_access.png|100px|thumb|Verify User - Allow Access
| | <br \> |
| File:teamviewer_dialog_complete.png|80px|thumb|Connection established
| | =Receiving support via TeamViewer= |
| </gallery>
| | '''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting. |
| </div>
| |
| A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
| |
| | |
| *If you have TeamViewer installed, click on '''Launch application''' link as highlighted in <span style="color:red">Red outline</span>.
| |
| #A dialog box will be displayed on the browser asking you to allow the URL to open '''TeamViewer'''.
| |
| #Click on '''Allow''' or '''Open''' depending on your browser.
| |
| #Your TeamViewer session with OdataLink would start automatically.
| |
| *If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration.
| |
| #A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''
| |
| #Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''
| |
| #Further details would be displayed on the screen. Verify the details and mark "I trust this person..."
| |
| #Click on '''Allow Access'''
| |
| #Your TeamViewer session with OdataLink would be started.
| |
|
| |
|
| | '''TeamViewer''' doesn't require changing any local or group settings, and system defaults. |
|
| |
|
| = Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />=
| | To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]] |
| <div style="float: right;">
| |
| <gallery mode="nolines">
| |
| File:Cont_share_expand.png|300px|thumb|right|Teams Admin Center - Content Sharing
| |
| File:Recording-tac-expand.png|300px|thumb|right|Teams Admin Center - Meeting Recording
| |
| </gallery>
| |
| </div>
| |
| To receive Support through Microsoft Teams, please follow the steps below:
| |
| *Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''':
| |
|
| |
|
| <br \> | | <br \> |
| ;Steps to enable ''Give or Request Control'' for External Participants
| | =Receiving support via Microsoft Teams= |
| :*Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
| | Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting. |
| :*Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON.
| |
|
| |
|
| To view the official documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" />
| | These features of Microsoft Teams that are essential to provide support are generally disabled by default. |
|
| |
|
| <br \>
| | If your company policy or IT team interferes with enabling features for '''External Participants''', please refer to [[#Receiving support via TeamViewer]] |
| ;Steps to enable ''Meeting Recording'' for External Participants
| |
| :*Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
| |
| :*Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON.
| |
|
| |
|
| To view the official documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" /> | | To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]] |
|
| |
|
| | <br \> |
|
| |
|
| = References = | | = Additional Links = |
| <references>
| | :[https://www.microsoft.com/en-au/microsoft-teams/group-chat-software Microsoft Teams Website] |
| <ref name="teamviewer">[https://www.teamviewer.com TeamViewer]</ref>
| | :[https://www.teamviewer.com/en/download/windows/ Download TeamViewer] |
| <ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref>
| |
| <ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref>
| |
| <ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing Microsoft Learn - Content Sharing]</ref>
| |
| <ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription Microsoft Learn - Recording and Transcription]</ref>
| |
| <references />
| |