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Setting up TeamViewer for support session with OdataLink: Difference between revisions

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__NOTOC__
__NOTOC__
To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer'''].


<div style="float: right;">
We provide support via [https://www.teamviewer.com '''TeamViewer'''].
<gallery mode="traditional" perrow=3>
 
File:check_installed_teamviewer.png|right|Check if TeamViewer is installed
In preparation for your support session, please follow the steps below to set up '''TeamViewer'''.
File:teamviewer_app_store_listing.png|right|Microsoft Store Listing
 
File:teamviewer_app_store_install.png|right|Install TeamViewer
<div style="display: grid; float: right;">
File:teamviewer_landing_old.png|right|TeamViewer Old Layout
<gallery mode="nolines" perrow=2>
File:teamviewer_landing_new.png|right|TeamViewer New Layout
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:store_listing_teamviewer.png|600px|Click on "View in Store"
File:teamviewer_install_ms_store.png|600px|Click on Install
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
</gallery></div>
</gallery></div>


'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting.


Furthermore, '''TeamViewer''' doesn't require changing any local or group settings, and system defaults
== Check if Teamviewer is already installed ==
# Click on the Windows '''Start''' button and start typing '''Apps: Teamviewer'''.
# If you have '''Teamviewer''' installed, skip to '''Step 1''' in [[#Open the Teamviewer app]] section.
# If you don't have TeamViewer installed, skip to '''Step 1''' in [[#Install TeamViewer from Microsoft Store]] section.
 


Please follow the steps below to set up your '''TeamViewer''' before a support session with OdataLink
== Install TeamViewer from Microsoft Store ==
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# Navigate to [https://apps.microsoft.com/store/detail/XPDM17HK323C4X Microsoft Store - TeamViewer Remote] to install TeamViewer.
# Click on '''View in Store''' button.
# TeamViewer Remote app details page will be displayed in the Microsoft store. Click on '''Install''' button.
# When the installation is completed, Open TeamViewer app.


'''''If the installation via Microsoft Store fails''''', please install [[How to manually install TeamViewer on your system | TeamViewer manually]]


== Check if Teamviewer is already installed ==
 
# Click on Start and start typing '''Apps: Teamviewer'''.
== Open the Teamviewer app ==
# If you have '''Teamviewer''' installed, click on '''Open''' as shown by <span style="color:blue">'''Blue Arrow'''</span>. Skip to Step 7.
# Open your '''TeamViewer''' app.
# If you can't see TeamViewer app, install it by clicking on the MS Store search link under '''Store''', [https://apps.microsoft.com/store/detail/XPDM17HK323C4X?ocid=pdpshare follow this link], or download from [https://www.teamviewer.com '''TeamViewer''' Official website].
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# Open the item '''Teamviewer Remote''' in the search list and click on '''Install'''.
# Please ensure that you are on the '''latest version''' of TeamViewer
# Once installed, open your TeamViewer app.
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# The support person will enter the ID and Password provided in the last step.
# You will be shown your Connection ID and password. Please share these credentials with the support person.  
# The support person will enter the ID and password provided in the last step.
# Your TeamViewer session with OdataLink will start.
# Your TeamViewer session with OdataLink will start.
<br\>
 




<div style="float: right;">
<div style="float: right;">
<gallery mode="traditional" perrow=6>
<gallery mode="nolines" perrow=3>
File:browse_to_quicksupport_link.png|right|Click or Copy and Paste the Quicksupport link provided into your browser
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler'''
File:teamviewer_dialog_waiting.png|right|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
File:teamviewer_dialog_waiting.png|right|Wait for session start
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
</gallery>
</gallery>
</div>
</div>
== Installation is not allowed by IT policy ==
== Installation restricted by IT policy ==
If installing apps is disabled by your organisation IT policy, Please let us know in advance.
If installing apps is disabled by your organisation IT policy, Please let us know in advance.
Support person will generate and '''QuickSupport''' session URL in a format as shown in the image.  
 
Please follow the steps below to install an alternative Quick Support Session Handler application:
Support person will generate and share a '''QuickSupport''' session URL.  
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
 
Please follow the steps below to install an alternative '''Quick Support Session Handler''' application:
# A Quick Support link of the format '''<nowiki>https://quicksupport.me/s156010354</nowiki>''' would be provided by us. Browse to the link.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''.
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
# Wait for a few minutes until the support person starts the TeamViewer session.
# Wait for a few minutes until your support person starts the TeamViewer session.
# Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Once the session is started, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Click on '''Allow Access'''.
# Click on '''Allow Access'''.
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==Related Topics==
==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Getting Ready for your Support session with OdataLink]]
:[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]]
:[[Setting up Microsoft Teams for support session with OdataLink]]
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Retrieved from "https://help.odatalink.com/index.php?title=Setting_up_TeamViewer_for_support_session_with_OdataLink"