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Setting up TeamViewer for support session with OdataLink: Difference between revisions

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__NOTOC__
__NOTOC__
To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer'''].


'''TeamViewer''' is our preferred way of providing support because it enables our support person to quickly access settings for faster troubleshooting.
We provide support via [https://www.teamviewer.com '''TeamViewer'''].


'''TeamViewer''' doesn't require changing any local, group settings, or system defaults.
In preparation for your support session, please follow the steps below to set up '''TeamViewer'''.
 
Please follow the steps below to set up your '''TeamViewer''' before your first support session with OdataLink.


<div style="display: grid; float: right;">
<div style="display: grid; float: right;">
<gallery mode="nolines" perrow=2>
<gallery mode="nolines" perrow=2>
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:teamviewer_app_store_install.png|600px|right|Install TeamViewer
File:store_listing_teamviewer.png|600px|Click on "View in Store"
File:teamviewer_install_ms_store.png|600px|Click on Install
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
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== Check if Teamviewer is already installed ==
== Check if Teamviewer is already installed ==
# Click on Start and start typing '''Apps: Teamviewer'''.
# Click on the Windows '''Start''' button and start typing '''Apps: Teamviewer'''.
# If you have '''Teamviewer''' installed, Open the app and skip to '''Step 7'''.
# If you have '''Teamviewer''' installed, skip to '''Step 1''' in [[#Open the Teamviewer app]] section.
# If you can't see TeamViewer app, to install from the Microsoft Store [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link]
# If you don't have TeamViewer installed, skip to '''Step 1''' in [[#Install TeamViewer from Microsoft Store]] section.
# This link takes you directly to '''Teamviewer Remote''' app on Microsoft Store. Click Install.
 
# A Microsft store pop-up box will appear. Click Install.
 
== Install TeamViewer from Microsoft Store ==
# Navigate to [https://apps.microsoft.com/store/detail/XPDM17HK323C4X Microsoft Store - TeamViewer Remote] to install TeamViewer.
# Click on '''View in Store''' button.
# TeamViewer Remote app details page will be displayed in the Microsoft store. Click on '''Install''' button.
# When the installation is completed, Open TeamViewer app.
# When the installation is completed, Open TeamViewer app.
'''''If the installation via Microsoft Store fails''''', please install [[How to manually install TeamViewer on your system | TeamViewer manually]]


== Open the Teamviewer app ==
== Open the Teamviewer app ==
# Once installed, open your '''TeamViewer''' app.
# Open your '''TeamViewer''' app.
# You will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# Please ensure that you are on the '''latest version''' of TeamViewer
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# The support person will enter the ID and Password provided in the last step.
# The support person will enter the ID and Password provided in the last step.
# Your TeamViewer session with OdataLink will start.
# Your TeamViewer session with OdataLink will start.
<br \>
 




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If installing apps is disabled by your organisation IT policy, Please let us know in advance.
If installing apps is disabled by your organisation IT policy, Please let us know in advance.


Support person will generate and share a '''QuickSupport''' session URL similar to this '''<nowiki>https://quicksupport.me/s156010354</nowiki>'''.  
Support person will generate and share a '''QuickSupport''' session URL.  


Please follow the steps below to install an alternative '''Quick Support Session Handler''' application:
Please follow the steps below to install an alternative '''Quick Support Session Handler''' application:
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
# A Quick Support link of the format '''<nowiki>https://quicksupport.me/s156010354</nowiki>''' would be provided by us. Browse to the link.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
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==Related Topics==
==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Getting Ready for your Support session with OdataLink]]
:[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]]
:[[Setting up Microsoft Teams for support session with OdataLink]]
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