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Setting up TeamViewer for support session with OdataLink: Difference between revisions

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__NOTOC__
__NOTOC__
To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer'''].


'''TeamViewer''' is our preferred way of providing support because it enables our support person to quickly access settings for faster troubleshooting.
We provide support via [https://www.teamviewer.com '''TeamViewer'''].


'''TeamViewer''' doesn't require changing any local, group settings, or system defaults.
In preparation for your support session, please follow the steps below to set up '''TeamViewer'''.
 
Please follow the steps below to set up your '''TeamViewer''' before your first support session with OdataLink.


<div style="display: grid; float: right;">
<div style="display: grid; float: right;">
<gallery mode="nolines" perrow=2>
<gallery mode="nolines" perrow=2>
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:store_listing_teamviewer.png|600px|Click on "View in Store"
File:teamviewer_install_ms_store.png|600px|Click on Install
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
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== Check if Teamviewer is already installed ==
== Check if Teamviewer is already installed ==
# Click on Start and start typing '''Apps: Teamviewer'''.
# Click on the Windows '''Start''' button and start typing '''Apps: Teamviewer'''.
# If you have '''Teamviewer''' installed, Open the app and skip to '''Step 1''' in the next section [[#Open the Teamviewer app]].
# If you have '''Teamviewer''' installed, skip to '''Step 1''' in [[#Open the Teamviewer app]] section.
# If you can't see TeamViewer app, to install from the Microsoft Store [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link]
# If you don't have TeamViewer installed, skip to '''Step 1''' in [[#Install TeamViewer from Microsoft Store]] section.
# This link takes you directly to '''Teamviewer Remote''' app on Microsoft Store. Click Install.
 
# A Microsoft store pop-up box will appear. Click Install.
 
== Install TeamViewer from Microsoft Store ==
# Navigate to [https://apps.microsoft.com/store/detail/XPDM17HK323C4X Microsoft Store - TeamViewer Remote] to install TeamViewer.
# Click on '''View in Store''' button.
# TeamViewer Remote app details page will be displayed in the Microsoft store. Click on '''Install''' button.
# When the installation is completed, Open TeamViewer app.
# When the installation is completed, Open TeamViewer app.
'''''If the installation via Microsoft Store fails''''', please install [[How to manually install TeamViewer on your system | TeamViewer manually]]




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# Open your '''TeamViewer''' app.
# Open your '''TeamViewer''' app.
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# Please ensure that you are on the '''latest version''' of TeamViewer
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# The support person will enter the ID and Password provided in the last step.
# The support person will enter the ID and Password provided in the last step.
# Your TeamViewer session with OdataLink will start.
# Your TeamViewer session with OdataLink will start.
<br \>
 




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==Related Topics==
==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Getting Ready for your Support session with OdataLink]]
:[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]]
:[[Setting up Microsoft Teams for support session with OdataLink]]
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