Difference between revisions of "Getting ready for your support session with OdataLink"
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OdataLink users may request for support to help with '''errors, optimizing queries, implementing dataflows and automation,''' or to build '''dashboards and reports''' ready for use. | |||
We provide support through Microsoft Teams and TeamViewer ''(preferred)''. | |||
[[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']] | [[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']] | ||
Please follow the steps before starting a support session. | |||
= Receiving support via Teams or TeamViewer = | |||
*To receive Support through [https://www.teamviewer.com TeamViewer]<ref>[https://www.teamviewer.com TeamViewer - Official Website]</ref>, please follow the steps below: | |||
#Browse to the Quick Support link provided by us as shown in the image. | |||
#*If you have TeamViewer installed, click on '''Launch application''' as highlighted in <span style="color:red">red</span>. | |||
##You would be displayed a dialog asked you to open Teamviewer. | |||
##Click on '''Allow''' or '''Open''' depending on your browser. | |||
##Your TeamViewer session with OdataLink would start automatically. | |||
#*If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration. | |||
##A file download dialog will be opened. Allow to download and open the installation | |||
#*To receive Support through Microsoft Teams, please follow the steps below: | |||
[[File:Cont_share_expand.png|300px|thumb|right|Teams Admin Center - Content Sharing]] | |||
[[File:Recording-tac-expand.png|300px|thumb|right|Teams Admin Center - Meeting Recording]] | |||
#*Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''': | |||
== Steps to enable ''Give or Request Control'' for External Participants == | |||
#Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | |||
#Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON. | |||
To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing MS Learn - Content Sharing]</ref> | |||
== Steps to enable ''Meeting Recording'' for External Participants == | |||
#Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | |||
#Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON. | |||
= | To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription MS Learn - Recording and Transcription]</ref> | ||
= | = References = | ||
<references /> | |||
Revision as of 03:15, 26 September 2024
OdataLink users may request for support to help with errors, optimizing queries, implementing dataflows and automation, or to build dashboards and reports ready for use.
We provide support through Microsoft Teams and TeamViewer (preferred).
Please follow the steps before starting a support session.
Receiving support via Teams or TeamViewer
- To receive Support through TeamViewer[1], please follow the steps below:
- Browse to the Quick Support link provided by us as shown in the image.
- If you have TeamViewer installed, click on Launch application as highlighted in red.
- You would be displayed a dialog asked you to open Teamviewer.
- Click on Allow or Open depending on your browser.
- Your TeamViewer session with OdataLink would start automatically.
- If you don't have TeamViewer installed, click on For Windows or For MacOS as per your system configuration.
- A file download dialog will be opened. Allow to download and open the installation
- To receive Support through Microsoft Teams, please follow the steps below:
- Please ensure you have Teams Admin Center access, or inform your IT team, to enable the following features for External Participants:
Steps to enable Give or Request Control for External Participants
- Login to Teams Admin Center, and Navigate to Meetings > Global Policies > Meeting Policies.
- Under Content Sharing section, toggle External Participants can give or request control switch to ON.
To view the official documentation, please follow this link[2]
Steps to enable Meeting Recording for External Participants
- Login to Teams Admin center and Navigate to Meetings > Global Policies > Meeting Policies.
- Under Recording & transcription section, toggle Meeting Recording switch to ON.
To view the official documentation, please follow this link[3]