Setting up TeamViewer for support session with OdataLink: Difference between revisions

From OdataLink
Jump to navigation Jump to search
← Older editNewer edit →
Ash (talk | contribs)
Write
604 edits
mNo edit summary
Ash (talk | contribs)
Write
604 edits
mNo edit summary
Line 7: Line 7:
<div style="float: right;">
<div style="float: right;">
<gallery mode="nolines" perrow=2>
<gallery mode="nolines" perrow=2>
File:check_installed_teamviewer.png|right|Check if TeamViewer is installed
File:check_installed_teamviewer.png|right|Apps:TeamViewer
File:teamviewer_app_store_install.png|right|Install TeamViewer
File:teamviewer_app_store_install.png|right|Install TeamViewer
File:teamviewer_landing_old.png|right|TeamViewer Old Layout
File:teamviewer_landing_old.png|right|TeamViewer Old Layout
Line 25: Line 25:


== Open the Teamviewer app ==
== Open the Teamviewer app ==
# Once installed, open your TeamViewer app.
# Once installed, open your '''TeamViewer''' app.
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# You will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# You can see your Connection ID and password (bottom right). Please share these credentials with your support person.  
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# The support person will enter the ID and password provided in the last step.
# The support person will enter the ID and Password provided in the last step.
# Your TeamViewer session with OdataLink will start.
# Your TeamViewer session with OdataLink will start.
<br \>
<br \>
Line 35: Line 35:
<div style="float: right;">
<div style="float: right;">
<gallery mode="nolines" perrow=3>
<gallery mode="nolines" perrow=3>
File:browse_to_quicksupport_link.png|right|Click or Copy and Paste the Quicksupport link provided into your browser
File:browse_to_quicksupport_link.png|right|Quicksupport link
File:teamviewer_dialog_waiting.png|right|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler'''
File:teamviewer_dialog_waiting.png|right|Wait for session start
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
</gallery>
</gallery>
</div>
</div>
== Installation is not allowed by IT policy ==
== Installation restricted by IT policy ==
If installing apps is disabled by your organisation IT policy, Please let us know in advance.
If installing apps is disabled by your organisation IT policy, Please let us know in advance.


Line 52: Line 51:
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''.
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
# Wait for a few minutes until your support person starts the TeamViewer session.
# Wait for a few minutes until your support person starts the TeamViewer session.
# Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Once the session is started, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Click on '''Allow Access'''.
# Click on '''Allow Access'''.

Revision as of 02:11, 4 October 2024

To provide remote assistance to our clients, our support team uses TeamViewer.

TeamViewer is our preferred way of providing support because it enables our support person to quickly access settings for faster troubleshooting.

TeamViewer doesn't require changing any local, group settings, or system defaults.

  • Apps:TeamViewer
    Apps:TeamViewer
  • Install TeamViewer
    Install TeamViewer
  • TeamViewer Old Layout
    TeamViewer Old Layout
  • TeamViewer New Layout
    TeamViewer New Layout

Please follow the steps below to set up your TeamViewer before your first support session with OdataLink.


Check if Teamviewer is already installed

  1. Click on Start and start typing Apps: Teamviewer.
  2. If you have Teamviewer installed, Open the app and skip to Step 7.
  3. If you can't see TeamViewer app, to install from the Microsoft Store follow this link
  4. This link takes you directly to Teamviewer Remote app on Microsoft Store. Click Install.
  5. A Microsft store pop-up box will appear. Click Install.
  6. When the installation is completed, Open TeamViewer app.

Open the Teamviewer app

  1. Once installed, open your TeamViewer app.
  2. You will be presented with a License Agreement and EULA Dialog Box. Accept the License Agreement and click on Continue.
  3. Your unique Connection ID and Password will be displayed as per your layout. Please share these credentials with your support person.
  4. The support person will enter the ID and Password provided in the last step.
  5. Your TeamViewer session with OdataLink will start.



  • Quicksupport link
    Quicksupport link
  • Download Temporary Session Handler
    Download Temporary Session Handler
  • Wait for session start
    Wait for session start
  • Verify User
    Verify User
  • Verify User - Allow Access
    Verify User - Allow Access
  • Connection established
    Connection established

Installation restricted by IT policy

If installing apps is disabled by your organisation IT policy, Please let us know in advance.

Support person will generate and QuickSupport session URL in a format as shown in the image.

Please follow the steps below to install an alternative Quick Support Session Handler application:

  1. A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
  2. Click on For Windows or For MacOS as per your system configuration.
  3. A file download dialog will be opened. Once the download is completed, install the Temporary Session Handler.
  4. Wait for a few minutes until your support person starts the TeamViewer session.
  5. Once the session is started, you will be asked to verify the person providing you support. Click on Verify user.
  6. Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
  7. Click on Allow Access.
  8. Your TeamViewer session with OdataLink will start.


Related Topics

Getting Ready for your Support session with OdataLink
Enable Content Sharing and Recording in Microsoft Teams for Technical Support


Retrieved from "https://help.odatalink.com/index.php?title=Setting_up_TeamViewer_for_support_session_with_OdataLink&oldid=3644"