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Difference between revisions of "Getting ready for your support session with OdataLink"
Getting ready for your support session with OdataLink (view source)
Revision as of 02:15, 26 September 2024
, 26 Septembercreating 2 pathways to help set up environment to receive support from Odatalink
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__NOTOC__ | |||
OdataLink users may request for support to help with '''errors, optimizing queries, implementing dataflows and automation,''' or to build '''dashboards and reports''' ready for use. | |||
We provide support through Microsoft Teams and TeamViewer ''(preferred)''. | |||
[[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']] | [[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']] | ||
Please follow the steps before starting a support session. | |||
= Receiving support via Teams or TeamViewer = | |||
*To receive Support through [https://www.teamviewer.com TeamViewer]<ref>[https://www.teamviewer.com TeamViewer - Official Website]</ref>, please follow the steps below: | |||
#Browse to the Quick Support link provided by us as shown in the image. | |||
#*If you have TeamViewer installed, click on '''Launch application''' as highlighted in <span style="color:red">red</span>. | |||
##You would be displayed a dialog asked you to open Teamviewer. | |||
##Click on '''Allow''' or '''Open''' depending on your browser. | |||
##Your TeamViewer session with OdataLink would start automatically. | |||
#*If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration. | |||
##A file download dialog will be opened. Allow to download and open the installation | |||
#*To receive Support through Microsoft Teams, please follow the steps below: | |||
[[File:Cont_share_expand.png|300px|thumb|right|Teams Admin Center - Content Sharing]] | |||
[[File:Recording-tac-expand.png|300px|thumb|right|Teams Admin Center - Meeting Recording]] | |||
#*Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''': | |||
== Steps to enable ''Give or Request Control'' for External Participants == | |||
#Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | |||
#Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON. | |||
To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing MS Learn - Content Sharing]</ref> | |||
== Steps to enable ''Meeting Recording'' for External Participants == | |||
#Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | |||
#Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON. | |||
= | To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription MS Learn - Recording and Transcription]</ref> | ||
= | = References = | ||
<references /> | |||