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Difference between revisions of "Getting Ready for your Support session with OdataLink"
Getting Ready for your Support session with OdataLink (view source)
Revision as of 05:22, 26 September 2024
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= Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />= | = Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />= | ||
<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode=" | <gallery mode="traditional"> | ||
File:teamviewer_dialog_download.png|220px|thumb|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''' | File:teamviewer_dialog_download.png|220px|thumb|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''' | ||
File:teamviewer_dialog_waiting.png|160px|thumb|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | File:teamviewer_dialog_waiting.png|160px|thumb|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | ||
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= Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />= | = Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />= | ||
<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode=" | <gallery mode="traditional" perrow=2> | ||
File:Cont_share_expand.png| | File:Cont_share_expand.png|250px|thumb|Teams Admin Center - Content Sharing | ||
File:Recording-tac-expand.png| | File:Recording-tac-expand.png|250px|thumb|Teams Admin Center - Meeting Recording | ||
</gallery> | </gallery> | ||
</div> | </div> | ||
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*Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''': | *Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''': | ||
;Steps to enable ''Give or Request Control'' for External Participants | ;Steps to enable ''Give or Request Control'' for External Participants | ||
:*Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | :*Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | ||
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To view the official documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" /> | To view the official documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" /> | ||
;Steps to enable ''Meeting Recording'' for External Participants | ;Steps to enable ''Meeting Recording'' for External Participants | ||
:*Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | :*Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''. | ||
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To view the official documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" /> | To view the official documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" /> | ||
<br \> | |||
= References = | = References = | ||
<references> | <references> | ||
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<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription Microsoft Learn - Recording and Transcription]</ref> | <ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription Microsoft Learn - Recording and Transcription]</ref> | ||
<references /> | <references /> | ||
</div> | |||