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| OdataLink users may request for support to help with '''errors, optimizing queries, implementing dataflows and automation,''' or to build '''dashboards and reports''' ready for use. | | OdataLink users may request for '''Support and Consulting''' with our Support Team. |
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| We provide support through Microsoft Teams and TeamViewer ''(preferred)''. | | We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''. |
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| Please ensure that the user has sufficient rights within your <span style="color:green">environment<ref name="environment" /></span> or have your IT administrator join the support call before starting a support session.
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| | Please ensure that the user has sufficient rights within your <span style="color:green">'''environment'''<ref name="environment" /></span> or have your '''IT administrator''' join the support call before starting a support session. |
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| = Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />= | | = Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />= |
| <div style="float: right;">
| | To get started with a Support Session via '''TeamViewer''', refer to [[Setting up TeamViewer for Support session with OdataLink]] |
| <gallery mode="traditional">
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| File:teamviewer_dialog_download.png|220px|thumb|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
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| File:teamviewer_dialog_waiting.png|160px|thumb|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
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| File:teamviewer_dialog_verify_user.png|80px|thumb|Verify User
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| File:teamviewer_dialog_allow_access.png|100px|thumb|Verify User - Allow Access
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| File:teamviewer_dialog_complete.png|80px|thumb|Connection established
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| </gallery>
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| </div>
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| A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
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| *If you have TeamViewer installed, click on '''Launch application''' link as highlighted in <span style="color:red">Red outline</span>.
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| #A dialog box will be displayed on the browser asking you to allow the URL to open '''TeamViewer'''.
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| #Click on '''Allow''' or '''Open''' depending on your browser.
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| #Your TeamViewer session with OdataLink would start automatically.
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| *If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration.
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| #A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''
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| #Wait for a few minutes until the support person starts the TeamViewer session
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| #Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''
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| #Further details would be displayed on the screen. Verify the details and mark "I trust this person..."
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| #Click on '''Allow Access'''
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| #Your TeamViewer session with OdataLink would be started.
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| <br \> | | <br \> |
| = Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />= | | = Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />= |
| <div style="float: right;">
| | To get started with a Support Session via '''TeamViewer''', refer to [[Setting up Microsoft Teams for Support session with OdataLink]] |
| <gallery mode="traditional">
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| File:Cont_share_expand.png|350px|Teams Admin Center - Content Sharing
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| File:Recording-tac-expand.png|350px|Teams Admin Center - Meeting Recording
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| </gallery>
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| </div>
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| To receive Support through Microsoft Teams, please follow the steps below: | |
| *Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''':
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| ;Steps to enable ''Give or Request Control'' for External Participants
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| :*Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
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| :*Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON.
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| To view the official documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" />
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| ;Steps to enable ''Meeting Recording'' for External Participants
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| :*Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
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| :*Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON.
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| To view the official documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" />
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| <ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref> | | <ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref> |
| <ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref> | | <ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref> |
| <ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing Microsoft Learn - Content Sharing]</ref>
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| <ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription Microsoft Learn - Recording and Transcription]</ref>
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| </references> | | </references> |