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Difference between revisions of "Setting up TeamViewer for support session with OdataLink"
Setting up TeamViewer for support session with OdataLink (view source)
Revision as of 00:51, 1 October 2024
, 1 OctoberUploaded images, minor edits
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<gallery mode="traditional" perrow=5> | <gallery mode="traditional" perrow=5> | ||
File:check_installed_teamviewer.png|Check if TeamViewer is installed | File:check_installed_teamviewer.png|Check if TeamViewer is installed | ||
File:teamviewer_app_store_listing.png| | File:teamviewer_app_store_listing.png|Microsoft Store Listing | ||
File:teamviewer_app_store_install.png | File:teamviewer_app_store_install.png | ||
File:teamviewer_landing_old.png|TeamViewer Old Layout | File:teamviewer_landing_old.png|TeamViewer Old Layout | ||
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<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode="traditional" perrow= | <gallery mode="traditional" perrow=6> | ||
File: | File:browse_to_quicksupport_link|Click or Copy and Paste the Quicksupport link provided into your browser. | ||
File:teamviewer_dialog_waiting.png|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | File:teamviewer_dialog_waiting.png|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | ||
File:teamviewer_dialog_verify_user.png|Verify User | File:teamviewer_dialog_verify_user.png|Verify User | ||
File:teamviewer_dialog_allow_access.png|Verify User - Allow Access | File:teamviewer_dialog_allow_access.png|Verify User - Allow Access | ||
File:teamviewer_dialog_complete.png|Connection established | File:teamviewer_dialog_complete.png|Connection established | ||
File:teamviewer_dialog_download.png|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''' | |||
</gallery> | </gallery> | ||
</div> | </div> | ||
== Installation is not allowed by IT policy == | == Installation is not allowed by IT policy == | ||
If installing apps | If installing apps is disabled by your organisation IT policy, Please let us know in advance. | ||
Support person will generate and '''QuickSupport''' session URL in a format as shown in the image. | |||
Please follow the steps below to install an alternative Quick Support Session Handler application: | |||
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link. | # A Quick Support link of the format shown in the image would be provided by us. Browse to the link. | ||
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | # Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | ||