Difference between revisions of "Getting ready for your support session with OdataLink"

Getting ready for your support session with OdataLink (view source)

Revision as of 19:59, 2 October 2024

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 We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.
-Please ensure that the user has sufficient rights within your <span style="color:green">'''environment'''<ref name="environment" /></span> or have your '''IT administrator''' join the support call before starting a support session.
+These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.
+Before starting a support session, please ensure that the user receiving support has sufficient rights within your '''environment''', which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.
+If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session.
 <br \>
-= Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />=
+= Receiving support via TeamViewer=
-To get started with a Support Session via '''TeamViewer''', refer to [[Setting up TeamViewer for Support session with OdataLink]]
+To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]]
 <br \>
-= Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />=
+= Receiving support via Microsoft Teams=
-To get started with a Support Session via '''TeamViewer''', refer to [[Setting up Microsoft Teams for Support session with OdataLink]]
+To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]]
 <br \>
-= References =
-<references>
+= Additional Links =
-<ref name="teamviewer">[https://www.teamviewer.com TeamViewer]</ref>
+:[https://www.microsoft.com/en-au/microsoft-teams/group-chat-software Microsoft Teams Website]
-<ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref>
+:[https://www.teamviewer.com/en/download/windows/ Download TeamViewer]
-<ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref>
-</references>