Difference between revisions of "Setting up Microsoft Teams for support session with OdataLink"

Setting up Microsoft Teams for support session with OdataLink (view source)

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-To provide remote assistance to our clients, our support team uses [https://www.microsoft.com/en-us/microsoft-teams/group-chat-software '''Microsoft Teams'''].
+We provide support through '''Microsoft Teams''' and '''TeamViewer''' [[Setting up TeamViewer for support session with OdataLink | ''(preferred)'']]
 '''Microsoft Teams''' allows '''Requesting or Giving Remote Control''' which enables support team to quickly access local settings for faster troubleshooting.
-The features needed to provide support are disabled in '''Teams Admin Center''' for '''External Participants''' by default.
+The features we require to provide support are '''disabled by default'''.
 Please follow the steps below to set up your '''Microsoft Teams''' and enable the features before a support session with OdataLink.