Difference between revisions of "OdataLink Error Code 8001: MYOB denied access to the endpoint"

OdataLink Error Code 8001: MYOB denied access to the endpoint (view source)

Revision as of 18:20, 3 December 2024

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Nic

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 '''Error 8001''' will be logged when [[MYOB]] denies access to the [[Endpoints|endpoint]].
-[[MYOB]] does further authentication based on the '''MY.MYOB''' user used when adding the data file. As such, it is possible that this user does not have access to all parts of [[MYOB]].
+[[MYOB]] does further checks when accessing endpoints based on the '''MY.MYOB''' login used when adding the data file. As such, it is possible that the '''MY.MYOB''' login does not have access to all parts of [[MYOB]]. The  '''MY.MYOB''' login may have access to one specific endpoint and not another.
-In addition, some data files require setting an [[Editing a data file's details|explicit data file USER NAME and PASSWORD]]. (e.g. '''Administrator''').
+If you can connect to some endpoints and not others, you may want to try [[Reauthorising access to your data file|reauthorise access to your data file]]. Sometimes, authorising with a different login to MYOB will resolve the issue. We recommend using a my.myob login that has Administrator access if at all possible.
-Alternatively, you may also [[Reauthorising access to your data file|reauthorise access to your data file]]. OdataLink inherits the permission of the user that authorises access to the data file. Sometimes, authorising with a different login to MYOB will resolve the issue. We recommend using a my.myob login that has Administrator access if at all possible.
+If instead, you could connect fine and can't suddenly, it may be the '''MY.MYOB''' login has been revoked (in cases where the employee leaves the company). In this instance, [[Reauthorising access to your data file|reauthorise access to your data file]] should resolve the issue.
-As a last resort, you may also [[Removing data files|remove]] and [[Adding MYOB data files|re-add]] the [[Data Files|data file]].
+Finally, some data files require setting an [[Editing a data file's details|explicit data file USER NAME and PASSWORD]]. (e.g. '''Administrator''').
+As a last resort, you may also [[Removing data files|remove]] and [[Adding MYOB data files|re-add]] the [[Data Files|data file]]. This can cause some issues with OData Feeds and should only be done as a last resort.