Getting ready for your support session with OdataLink

OdataLink users may request for support to help with errors, optimizing queries, implementing dataflows and automation, or to build dashboards and reports ready for use.

We provide support through Microsoft Teams and TeamViewer (preferred).

Download Temporary Session Handler app for your OS or Launch Application

Please follow the steps before starting a support session.

Receiving support via Teams or TeamViewer

• To receive Support through TeamViewer, please follow the steps below:

1. Browse to the Quick Support link provided by us as shown in the image.
   • If you have TeamViewer installed, click on Launch application as highlighted in red.
   1. You would be displayed a dialog asked you to open Teamviewer.
   2. Click on Allow or Open depending on your browser.
   3. Your TeamViewer session with OdataLink would start automatically.
   • If you don't have TeamViewer installed, click on For Windows or For MacOS as per your system configuration.
   1. A file download dialog will be opened. Allow to download and open the installation
   • To receive Support through Microsoft Teams, please follow the steps below:

Teams Admin Center - Content Sharing

Teams Admin Center - Meeting Recording

1. • Please ensure you have Teams Admin Center access, or inform your IT team, to enable the following features for External Participants:

Steps to enable Give or Request Control for External Participants

1. Login to Teams Admin Center, and Navigate to Meetings > Global Policies > Meeting Policies.
2. Under Content Sharing section, toggle External Participants can give or request control switch to ON.

To view the official documentation, please follow this link

Steps to enable Meeting Recording for External Participants

1. Login to Teams Admin center and Navigate to Meetings > Global Policies > Meeting Policies.
2. Under Recording & transcription section, toggle Meeting Recording switch to ON.

To view the official documentation, please follow this link