Setting up Microsoft Teams for support session with OdataLink

To provide remote assistance to our clients, our support team uses Microsoft Teams.

Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting.

The features needed to provide support are disabled in Teams Admin Center for External Participants by default.

Please follow the steps below to set up your Microsoft Teams and enable the features before a support session with OdataLink.

Teams Admin Center - Content Sharing

Teams Admin Center - Meeting Recording

Prerequisites

Please ensure you have Teams Admin Center access, or inform your IT team, to enable the following features for External Participants:

Steps

Steps to enable Give or Request Control for External Participants

• Login to Teams Admin Center, and Navigate to Meetings > Global Policies > Meeting Policies.
• Under Content Sharing section, toggle External Participants can give or request control switch to ON.

To view the official Microsoft documentation on Content Sharing, please follow this link

Steps to enable Meeting Recording for External Participants

• Login to Teams Admin center and Navigate to Meetings > Global Policies > Meeting Policies.
• Under Recording & transcription section, toggle Meeting Recording switch to ON.

To view the official Microsoft documentation on Meeting Recording, please follow this link

Related Topics

Getting Ready for your Support session with OdataLink

Setting up TeamViewer for Support session with OdataLink