Difference between revisions of "Getting ready for your support session with OdataLink"

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Getting ready for your support session with OdataLink (view source)

Revision as of 03:20, 26 September 2024

1,289 bytes added ,  26 September
changes to layout, added gallery
(creating 2 pathways to help set up environment to receive support from Odatalink)
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We provide support through Microsoft Teams and TeamViewer ''(preferred)''.
We provide support through Microsoft Teams and TeamViewer ''(preferred)''.
[[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']]
Please follow the steps before starting a support session.


= Receiving support via Teams or TeamViewer =
Please setup your <span style="color:green">environment<ref name="environment" /></span> before starting a support session.
 
= Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />=
<gallery mode="slideshow" style="horizontal-align: left;">
File:teamviewer_dialog_download.png|100px|thumb|left|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
File:teamviewer_dialog_waiting.png|100px|thumb|center|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
File:teamviewer_dialog_verify_user.png|100px|thumb|center|Verify User
File:teamviewer_dialog_allow_access.png|100px|thumb|center|Verify User - Allow Access
File:teamviewer_dialog_complete.png|100px|thumb|right|Connection established
</gallery>
A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
 
*If you have TeamViewer installed, click on '''Launch application''' link as highlighted in <span style="color:red">Red outline</span>.
#A dialog box will be displayed on the browser asking you to allow the URL to open '''TeamViewer'''.
#Click on '''Allow''' or '''Open''' depending on your browser.
#Your TeamViewer session with OdataLink would start automatically.
*If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration.
#A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''
#Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''
#Further details would be displayed on the screen. Verify the details and mark "I trust this person..."
#Click on '''Allow Access'''
#Your TeamViewer session with OdataLink would be started.
 


*To receive Support through [https://www.teamviewer.com TeamViewer]<ref>[https://www.teamviewer.com TeamViewer - Official Website]</ref>, please follow the steps below:
#Browse to the Quick Support link provided by us as shown in the image.
#*If you have TeamViewer installed, click on '''Launch application''' as highlighted in <span style="color:red">red</span>.
##You would be displayed a dialog asked you to open Teamviewer.
##Click on '''Allow''' or '''Open''' depending on your browser.
##Your TeamViewer session with OdataLink would start automatically.
#*If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration.
##A file download dialog will be opened. Allow to download and open the installation
#*To receive Support through Microsoft Teams, please follow the steps below:
[[File:Cont_share_expand.png|300px|thumb|right|Teams Admin Center - Content Sharing]]
[[File:Cont_share_expand.png|300px|thumb|right|Teams Admin Center - Content Sharing]]
[[File:Recording-tac-expand.png|300px|thumb|right|Teams Admin Center - Meeting Recording]]
[[File:Recording-tac-expand.png|300px|thumb|right|Teams Admin Center - Meeting Recording]]
#*Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''':
= Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />=
 
To receive Support through Microsoft Teams, please follow the steps below:
== Steps to enable ''Give or Request Control'' for External Participants ==
*Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''':
#Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
#Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON.


To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing MS Learn - Content Sharing]</ref>
<br \>
;Steps to enable ''Give or Request Control'' for External Participants
:*Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
:*Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON.


To view the official documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" />


== Steps to enable ''Meeting Recording'' for External Participants ==
<br \>
#Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''.  
;Steps to enable ''Meeting Recording'' for External Participants
#Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON.
:*Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''.  
:*Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON.


To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription MS Learn - Recording and Transcription]</ref>
To view the official documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" />




= References =
= References =
<references>
<ref name="teamviewer">[https://www.teamviewer.com TeamViewer]</ref>
<ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref>
<ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref>
<ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing Microsoft Learn - Content Sharing]</ref>
<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription Microsoft Learn - Recording and Transcription]</ref>
<references />
<references />
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