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Difference between revisions of "Setting up TeamViewer for support session with OdataLink"
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Setting up TeamViewer for support session with OdataLink (view source)
Revision as of 20:40, 2 October 2024
, Wednesday at 20:40changed layout of images for Teamviewer, added introduction
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__NOTOC__ | __NOTOC__ | ||
To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer''']. | |||
<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode="traditional" perrow= | <gallery mode="traditional" perrow=3> | ||
File:check_installed_teamviewer.png|Check if TeamViewer is installed | File:check_installed_teamviewer.png|right|Check if TeamViewer is installed | ||
File:teamviewer_app_store_listing.png|Microsoft Store Listing | File:teamviewer_app_store_listing.png|right|Microsoft Store Listing | ||
File:teamviewer_app_store_install.png|Install TeamViewer | File:teamviewer_app_store_install.png|right|Install TeamViewer | ||
File:teamviewer_landing_old.png|TeamViewer Old Layout | File:teamviewer_landing_old.png|right|TeamViewer Old Layout | ||
File:teamviewer_landing_new.png|TeamViewer New Layout | File:teamviewer_landing_new.png|right|TeamViewer New Layout | ||
</gallery> | </gallery></div> | ||
</div> | |||
'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting. | |||
Furthermore, '''TeamViewer''' doesn't require changing any local or group settings, and system defaults | |||
Please follow the steps below to set up your '''TeamViewer''' before a support session with OdataLink | |||
<br \> | |||
== Check if Teamviewer is already installed == | == Check if Teamviewer is already installed == | ||
# Click on Start and start typing '''Apps: | # Click on Start and start typing '''Apps: Teamviewer'''. | ||
# If you have Teamviewer installed, click on '''Open''' as shown by <span style="color:blue">'''Blue Arrow'''</span>. Skip to Step 7. | # If you have '''Teamviewer''' installed, click on '''Open''' as shown by <span style="color:blue">'''Blue Arrow'''</span>. Skip to Step 7. | ||
# If you can't see TeamViewer app, install it by clicking on the MS Store search link under '''Store''', | # If you can't see TeamViewer app, install it by clicking on the MS Store search link under '''Store''', [https://apps.microsoft.com/store/detail/XPDM17HK323C4X?ocid=pdpshare follow this link], or download from [https://www.teamviewer.com '''TeamViewer''' Official website]. | ||
# Open the item '''Teamviewer Remote''' in the search list and click on '''Install'''. | # Open the item '''Teamviewer Remote''' in the search list and click on '''Install'''. | ||
# Once installed, open your TeamViewer app. | # Once installed, open your TeamViewer app. | ||
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''. | # You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''. | ||
# You will be shown your Connection ID and password. Please share these credentials with the support person. | # You will be shown your Connection ID and password. Please share these credentials with the support person. | ||
# The support person will enter the ID and password provided in the last step | # The support person will enter the ID and password provided in the last step. | ||
# Your TeamViewer session with OdataLink will start. | # Your TeamViewer session with OdataLink will start. | ||
<br\> | |||
<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode="traditional" perrow=6> | <gallery mode="traditional" perrow=6> | ||
File:browse_to_quicksupport_link.png|Click or Copy and Paste the Quicksupport link provided into your browser | File:browse_to_quicksupport_link.png|right|Click or Copy and Paste the Quicksupport link provided into your browser | ||
File:teamviewer_dialog_waiting.png|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | File:teamviewer_dialog_waiting.png|right|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | ||
File:teamviewer_dialog_verify_user.png|Verify User | File:teamviewer_dialog_verify_user.png|right|Verify User | ||
File:teamviewer_dialog_allow_access.png|Verify User - Allow Access | File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access | ||
File:teamviewer_dialog_complete.png|Connection established | File:teamviewer_dialog_complete.png|right|Connection established | ||
File:teamviewer_dialog_download.png|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''' | File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''' | ||
</gallery> | </gallery> | ||
| Line 41: | Line 49: | ||
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link. | # A Quick Support link of the format shown in the image would be provided by us. Browse to the link. | ||
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | # Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | ||
# A file download dialog will be opened. Allow to download install the '''Temporary Session Handler''' | # A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''. | ||
# Wait for a few minutes until the support person starts the TeamViewer session | # Wait for a few minutes until the support person starts the TeamViewer session. | ||
# Once installed, you will be asked to verify the person providing you support. Click on '''Verify user''' | # Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''. | ||
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox | # Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox. | ||
# Click on '''Allow Access''' | # Click on '''Allow Access'''. | ||
# Your TeamViewer session with OdataLink will start. | # Your TeamViewer session with OdataLink will start. | ||
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:[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]] | :[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]] | ||
<br \> | <br \> | ||