Difference between revisions of "Getting ready for your support session with OdataLink"

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Getting ready for your support session with OdataLink (view source)

Revision as of 19:59, 2 October 2024

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changed title, text, added context, as suggested by the team
m (Ash moved page Getting Ready for your Support session with OdataLink to Getting ready for your support session with OdataLink: sentence bases titles - changes suggested by the team)
m (changed title, text, added context, as suggested by the team)
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We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.
We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.


Please ensure that the user has sufficient rights within your <span style="color:green">'''environment'''<ref name="environment" /></span> or have your '''IT administrator''' join the support call before starting a support session.
These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.
 
Before starting a support session, please ensure that the user receiving support has sufficient rights within your '''environment''', which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.
 
If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session.
<br \>
<br \>
= Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />=
= Receiving support via TeamViewer=
To get started with a Support Session via '''TeamViewer''', refer to [[Setting up TeamViewer for Support session with OdataLink]]
To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]]


<br \>
<br \>
= Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />=
= Receiving support via Microsoft Teams=
To get started with a Support Session via '''TeamViewer''', refer to [[Setting up Microsoft Teams for Support session with OdataLink]]
To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]]


<br \>
<br \>
= References =
 
<references>
= Additional Links =
<ref name="teamviewer">[https://www.teamviewer.com TeamViewer]</ref>
:[https://www.microsoft.com/en-au/microsoft-teams/group-chat-software Microsoft Teams Website]
<ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref>
:[https://www.teamviewer.com/en/download/windows/ Download TeamViewer]
<ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref>
</references>
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