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Difference between revisions of "Getting ready for your support session with OdataLink"
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Getting ready for your support session with OdataLink (view source)
Revision as of 20:38, 2 October 2024
, 2 Octoberadded context for both MS Teams and TeamViewer sections
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If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session. | If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session. | ||
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= Receiving support via TeamViewer= | =Receiving support via TeamViewer= | ||
'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting. | |||
Furthermore, '''TeamViewer''' doesn't require changing any local or group settings, and system defaults. | |||
To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]] | To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]] | ||
<br \> | <br \> | ||
= Receiving support via Microsoft Teams= | =Receiving support via Microsoft Teams= | ||
Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting. | |||
These features of Microsoft Teams that are essential to provide support are generally disabled by default. | |||
If your company policy or IT team interferes with enabling features for '''External Participants''', please refer to [[#Receiving support via TeamViewer]] | |||
To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]] | To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]] | ||