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Difference between revisions of "Setting up TeamViewer for support session with OdataLink"
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Setting up TeamViewer for support session with OdataLink (view source)
Revision as of 21:43, 3 October 2024
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'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting. | '''TeamViewer''' is our preferred way of providing support because it enables our support person to quickly access settings for faster troubleshooting. | ||
'''TeamViewer''' doesn't require changing any local, group settings, or system defaults | |||
Please follow the steps below to set up your '''TeamViewer''' before | Please follow the steps below to set up your '''TeamViewer''' before your first support session with OdataLink | ||
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# If you can't see TeamViewer app, install it by clicking on the MS Store search link under '''Store''', [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link], or download from [https://www.teamviewer.com '''TeamViewer''' Official website]. | # If you can't see TeamViewer app, install it by clicking on the MS Store search link under '''Store''', [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link], or download from [https://www.teamviewer.com '''TeamViewer''' Official website]. | ||
# Open the item '''Teamviewer Remote''' in the search list and click on '''Install'''. | # Open the item '''Teamviewer Remote''' in the search list and click on '''Install'''. | ||
== Open the Teamviewer app == | |||
# Once installed, open your TeamViewer app. | # Once installed, open your TeamViewer app. | ||
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''. | # You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''. | ||
# You | # You can see your Connection ID and password (bottom right). Please share these credentials with your support person. | ||
# The support person will enter the ID and password provided in the last step. | # The support person will enter the ID and password provided in the last step. | ||
# Your TeamViewer session with OdataLink will start. | # Your TeamViewer session with OdataLink will start. | ||
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# Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | # Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | ||
# A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''. | # A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''. | ||
# Wait for a few minutes until | # Wait for a few minutes until your support person starts the TeamViewer session. | ||
# Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''. | # Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''. | ||
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox. | # Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox. | ||