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Difference between revisions of "Setting up TeamViewer for support session with OdataLink"
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Setting up TeamViewer for support session with OdataLink (view source)
Revision as of 21:41, 3 October 2024
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To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer''']. | To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer''']. | ||
'''TeamViewer''' is our preferred way of providing support because it enables our support person to quickly access settings for faster troubleshooting. | |||
'''TeamViewer''' doesn't require changing any local, group settings, or system defaults | |||
<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode=" | <gallery mode="nolines" perrow=2> | ||
File:check_installed_teamviewer.png|right|Check if TeamViewer is installed | File:check_installed_teamviewer.png|right|Check if TeamViewer is installed | ||
File:teamviewer_app_store_install.png|right|Install TeamViewer | File:teamviewer_app_store_install.png|right|Install TeamViewer | ||
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File:teamviewer_landing_new.png|right|TeamViewer New Layout | File:teamviewer_landing_new.png|right|TeamViewer New Layout | ||
</gallery></div> | </gallery></div> | ||
Please follow the steps below to set up your '''TeamViewer''' before your first support session with OdataLink | Please follow the steps below to set up your '''TeamViewer''' before your first support session with OdataLink | ||
<br \> | <br \> | ||
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== Check if Teamviewer is already installed == | == Check if Teamviewer is already installed == | ||
# Click on Start and start typing '''Apps: Teamviewer'''. | # Click on Start and start typing '''Apps: Teamviewer'''. | ||
# If you have '''Teamviewer''' installed, | # If you have '''Teamviewer''' installed, Open the app and skip to '''Step 7'''. | ||
# If you can't see TeamViewer app, to install from the Microsoft Store [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link] | # If you can't see TeamViewer app, to install from the Microsoft Store [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link] | ||
# This link takes you directly to '''Teamviewer Remote''' app on Microsoft Store. Click Install. | # This link takes you directly to '''Teamviewer Remote''' app on Microsoft Store. Click Install. | ||
# | # A Microsft store pop-up box will appear. Click Install. | ||
# When | # When the installation is completed, Open TeamViewer app. | ||
== Open the Teamviewer app == | == Open the Teamviewer app == | ||
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<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode=" | <gallery mode="nolines" perrow=3> | ||
File:browse_to_quicksupport_link.png|right|Click or Copy and Paste the Quicksupport link provided into your browser | File:browse_to_quicksupport_link.png|right|Click or Copy and Paste the Quicksupport link provided into your browser | ||
File:teamviewer_dialog_waiting.png|right|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | File:teamviewer_dialog_waiting.png|right|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session | ||