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Difference between revisions of "Setting up TeamViewer for support session with OdataLink"
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Setting up TeamViewer for support session with OdataLink (view source)
Revision as of 01:11, 4 October 2024
, 4 Octoberno edit summary
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<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode="nolines" perrow=2> | <gallery mode="nolines" perrow=2> | ||
File:check_installed_teamviewer.png|right| | File:check_installed_teamviewer.png|right|Apps:TeamViewer | ||
File:teamviewer_app_store_install.png|right|Install TeamViewer | File:teamviewer_app_store_install.png|right|Install TeamViewer | ||
File:teamviewer_landing_old.png|right|TeamViewer Old Layout | File:teamviewer_landing_old.png|right|TeamViewer Old Layout | ||
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== Open the Teamviewer app == | == Open the Teamviewer app == | ||
# Once installed, open your TeamViewer app. | # Once installed, open your '''TeamViewer''' app. | ||
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''. | # You will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''. | ||
# | # Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person. | ||
# The support person will enter the ID and | # The support person will enter the ID and Password provided in the last step. | ||
# Your TeamViewer session with OdataLink will start. | # Your TeamViewer session with OdataLink will start. | ||
<br \> | <br \> | ||
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<div style="float: right;"> | <div style="float: right;"> | ||
<gallery mode="nolines" perrow=3> | <gallery mode="nolines" perrow=3> | ||
File:browse_to_quicksupport_link.png|right| | File:browse_to_quicksupport_link.png|right|Quicksupport link | ||
File: | File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler''' | ||
File:teamviewer_dialog_waiting.png|right|Wait for session start | |||
File:teamviewer_dialog_verify_user.png|right|Verify User | File:teamviewer_dialog_verify_user.png|right|Verify User | ||
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access | File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access | ||
File:teamviewer_dialog_complete.png|right|Connection established | File:teamviewer_dialog_complete.png|right|Connection established | ||
</gallery> | </gallery> | ||
</div> | </div> | ||
== Installation | == Installation restricted by IT policy == | ||
If installing apps is disabled by your organisation IT policy, Please let us know in advance. | If installing apps is disabled by your organisation IT policy, Please let us know in advance. | ||
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# A Quick Support link of the format shown in the image would be provided by us. Browse to the link. | # A Quick Support link of the format shown in the image would be provided by us. Browse to the link. | ||
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | # Click on '''For Windows''' or '''For MacOS''' as per your system configuration. | ||
# A file download dialog will be opened. | # A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''. | ||
# Wait for a few minutes until your support person starts the TeamViewer session. | # Wait for a few minutes until your support person starts the TeamViewer session. | ||
# Once | # Once the session is started, you will be asked to verify the person providing you support. Click on '''Verify user'''. | ||
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox. | # Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox. | ||
# Click on '''Allow Access'''. | # Click on '''Allow Access'''. | ||