Difference between revisions of "Getting ready for your support session with OdataLink"

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OdataLink users may request for support to help with '''errors, optimizing queries, implementing dataflows and automation,''' or to build '''dashboards and reports''' ready for use.
OdataLink users may request for '''Support and Consulting''' with our Support Team.


We provide support through Microsoft Teams and TeamViewer ''(preferred)''.
We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.
[[File:teamviewer_dialog_download.png|300px|thumb|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application''']]
Please follow the steps before starting a support session.


= Receiving support via Teams or TeamViewer =
These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.


*To receive Support through [https://www.teamviewer.com TeamViewer]<ref>[https://www.teamviewer.com TeamViewer - Official Website]</ref>, please follow the steps below:
Before starting a support session, please ensure that the user receiving support has sufficient rights within your '''environment''', which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.
#Browse to the Quick Support link provided by us as shown in the image.
#*If you have TeamViewer installed, click on '''Launch application''' as highlighted in <span style="color:red">red</span>.
##You would be displayed a dialog asked you to open Teamviewer.
##Click on '''Allow''' or '''Open''' depending on your browser.
##Your TeamViewer session with OdataLink would start automatically.
#*If you don't have TeamViewer installed, click on '''For Windows''' or '''For MacOS''' as per your system configuration.
##A file download dialog will be opened. Allow to download and open the installation
#*To receive Support through Microsoft Teams, please follow the steps below:
[[File:Cont_share_expand.png|300px|thumb|right|Teams Admin Center - Content Sharing]]
[[File:Recording-tac-expand.png|300px|thumb|right|Teams Admin Center - Meeting Recording]]
#*Please ensure you have '''Teams Admin Center''' access, or inform your IT team, to enable the following features for '''External Participants''':


== Steps to enable ''Give or Request Control'' for External Participants ==
If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session.
#Login to '''Teams Admin Center''', and Navigate to Meetings > Global Policies > '''Meeting Policies'''.  
<br \>
#Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON.
=Receiving support via TeamViewer=
'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting.


To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing MS Learn - Content Sharing]</ref>
'''TeamViewer''' doesn't require changing any local or group settings, and system defaults.


To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]]


== Steps to enable ''Meeting Recording'' for External Participants ==
<br \>
#Login to '''Teams Admin center''' and Navigate to Meetings > Global Policies > '''Meeting Policies'''.
=Receiving support via Microsoft Teams=
#Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON.
Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting.


To view the official documentation, please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording">[https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription MS Learn - Recording and Transcription]</ref>
These features of Microsoft Teams that are essential to provide support are generally disabled by default.


If your company policy or IT team interferes with enabling features for '''External Participants''', please refer to [[#Receiving support via TeamViewer]]


= References =
To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]]
<references />
 
<br \>
 
= Additional Links =
:[https://www.microsoft.com/en-au/microsoft-teams/group-chat-software Microsoft Teams Website]
:[https://www.teamviewer.com/en/download/windows/ Download TeamViewer]

Latest revision as of 22:52, 3 October 2024

OdataLink users may request for Support and Consulting with our Support Team.

We provide support through Microsoft Teams and TeamViewer (preferred).

These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.

Before starting a support session, please ensure that the user receiving support has sufficient rights within your environment, which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.

If you are unsure of your user rights, please have your IT administrator join the support call before starting a support session.

Receiving support via TeamViewer

TeamViewer is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting.

TeamViewer doesn't require changing any local or group settings, and system defaults.

To get started with a Support Session via TeamViewer, refer to Setting up TeamViewer for Support session with OdataLink


Receiving support via Microsoft Teams

Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting.

These features of Microsoft Teams that are essential to provide support are generally disabled by default.

If your company policy or IT team interferes with enabling features for External Participants, please refer to #Receiving support via TeamViewer

To get started with a Support Session via Microsoft Teams, refer to Setting up Microsoft Teams for Support session with OdataLink


Additional Links

Microsoft Teams Website
Download TeamViewer
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