Setting up TeamViewer for support session with OdataLink: Difference between revisions

From OdataLink
Jump to navigation Jump to search
← Older edit
Ash (talk | contribs)
Write
604 edits
mNo edit summary
Ash (talk | contribs)
Write
604 edits
mNo edit summary
 
(15 intermediate revisions by 2 users not shown)
Line 1: Line 1:
__NOTOC__
__NOTOC__
To provide remote assistance to our clients, our support team uses [https://www.teamviewer.com '''TeamViewer'''].


'''TeamViewer''' is our preferred way of providing support because it enables our support person to quickly access settings for faster troubleshooting.
We provide support via [https://www.teamviewer.com '''TeamViewer'''].


'''TeamViewer''' doesn't require changing any local, group settings, or system defaults
In preparation for your support session, please follow the steps below to set up '''TeamViewer'''.
<div style="float: right;">
 
<div style="display: grid; float: right;">
<gallery mode="nolines" perrow=2>
<gallery mode="nolines" perrow=2>
File:check_installed_teamviewer.png|right|Check if TeamViewer is installed
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
File:teamviewer_app_store_install.png|right|Install TeamViewer
File:store_listing_teamviewer.png|600px|Click on "View in Store"
File:teamviewer_landing_old.png|right|TeamViewer Old Layout
File:teamviewer_install_ms_store.png|600px|Click on Install
File:teamviewer_landing_new.png|right|TeamViewer New Layout
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
</gallery></div>
</gallery></div>
Please follow the steps below to set up your '''TeamViewer''' before your first support session with OdataLink
<br \>




== Check if Teamviewer is already installed ==
== Check if Teamviewer is already installed ==
# Click on Start and start typing '''Apps: Teamviewer'''.
# Click on the Windows '''Start''' button and start typing '''Apps: Teamviewer'''.
# If you have '''Teamviewer''' installed, Open the app and skip to '''Step 7'''.
# If you have '''Teamviewer''' installed, skip to '''Step 1''' in [[#Open the Teamviewer app]] section.
# If you can't see TeamViewer app, to install from the Microsoft Store [https://apps.microsoft.com/store/detail/XPDM17HK323C4X follow this link]
# If you don't have TeamViewer installed, skip to '''Step 1''' in [[#Install TeamViewer from Microsoft Store]] section.
# This link takes you directly to '''Teamviewer Remote''' app on Microsoft Store. Click Install.
 
# A Microsft store pop-up box will appear. Click Install.
 
== Install TeamViewer from Microsoft Store ==
# Navigate to [https://apps.microsoft.com/store/detail/XPDM17HK323C4X Microsoft Store - TeamViewer Remote] to install TeamViewer.
# Click on '''View in Store''' button.
# TeamViewer Remote app details page will be displayed in the Microsoft store. Click on '''Install''' button.
# When the installation is completed, Open TeamViewer app.
# When the installation is completed, Open TeamViewer app.
'''''If the installation via Microsoft Store fails''''', please install [[How to manually install TeamViewer on your system | TeamViewer manually]]


== Open the Teamviewer app ==
== Open the Teamviewer app ==
# Once installed, open your TeamViewer app.
# Open your '''TeamViewer''' app.
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# You can see your Connection ID and password (bottom right). Please share these credentials with your support person.  
# Please ensure that you are on the '''latest version''' of TeamViewer
# The support person will enter the ID and password provided in the last step.
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# The support person will enter the ID and Password provided in the last step.
# Your TeamViewer session with OdataLink will start.
# Your TeamViewer session with OdataLink will start.
<br \>
 




<div style="float: right;">
<div style="float: right;">
<gallery mode="nolines" perrow=3>
<gallery mode="nolines" perrow=3>
File:browse_to_quicksupport_link.png|right|Click or Copy and Paste the Quicksupport link provided into your browser
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler'''
File:teamviewer_dialog_waiting.png|right|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
File:teamviewer_dialog_waiting.png|right|Wait for session start
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
</gallery>
</gallery>
</div>
</div>
== Installation is not allowed by IT policy ==
== Installation restricted by IT policy ==
If installing apps is disabled by your organisation IT policy, Please let us know in advance.
If installing apps is disabled by your organisation IT policy, Please let us know in advance.


Support person will generate and '''QuickSupport''' session URL in a format as shown in the image.  
Support person will generate and share a '''QuickSupport''' session URL.  


Please follow the steps below to install an alternative Quick Support Session Handler application:
Please follow the steps below to install an alternative '''Quick Support Session Handler''' application:
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
# A Quick Support link of the format '''<nowiki>https://quicksupport.me/s156010354</nowiki>''' would be provided by us. Browse to the link.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''.
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
# Wait for a few minutes until your support person starts the TeamViewer session.
# Wait for a few minutes until your support person starts the TeamViewer session.
# Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Once the session is started, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Click on '''Allow Access'''.
# Click on '''Allow Access'''.
Line 62: Line 67:
==Related Topics==
==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Getting Ready for your Support session with OdataLink]]
:[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]]
:[[Setting up Microsoft Teams for support session with OdataLink]]
<br \>
<br \>

Latest revision as of 01:49, 31 October 2024


We provide support via TeamViewer.

In preparation for your support session, please follow the steps below to set up TeamViewer.

  • Apps:TeamViewer
    Apps:TeamViewer
  • Click on "View in Store"
    Click on "View in Store"
  • Click on Install
    Click on Install
  • TeamViewer Old Layout
    TeamViewer Old Layout
  • TeamViewer New Layout
    TeamViewer New Layout


Check if Teamviewer is already installed

  1. Click on the Windows Start button and start typing Apps: Teamviewer.
  2. If you have Teamviewer installed, skip to Step 1 in #Open the Teamviewer app section.
  3. If you don't have TeamViewer installed, skip to Step 1 in #Install TeamViewer from Microsoft Store section.


Install TeamViewer from Microsoft Store

  1. Navigate to Microsoft Store - TeamViewer Remote to install TeamViewer.
  2. Click on View in Store button.
  3. TeamViewer Remote app details page will be displayed in the Microsoft store. Click on Install button.
  4. When the installation is completed, Open TeamViewer app.

If the installation via Microsoft Store fails, please install TeamViewer manually


Open the Teamviewer app

  1. Open your TeamViewer app.
  2. If you are opening TeamViewer for the first time, you will be presented with a License Agreement and EULA Dialog Box. Accept the License Agreement and click on Continue.
  3. Please ensure that you are on the latest version of TeamViewer
  4. Your unique Connection ID and Password will be displayed as per your layout. Please share these credentials with your support person.
  5. The support person will enter the ID and Password provided in the last step.
  6. Your TeamViewer session with OdataLink will start.


  • Download Temporary Session Handler
    Download Temporary Session Handler
  • Wait for session start
    Wait for session start
  • Verify User
    Verify User
  • Verify User - Allow Access
    Verify User - Allow Access
  • Connection established
    Connection established

Installation restricted by IT policy

If installing apps is disabled by your organisation IT policy, Please let us know in advance.

Support person will generate and share a QuickSupport session URL.

Please follow the steps below to install an alternative Quick Support Session Handler application:

  1. A Quick Support link of the format https://quicksupport.me/s156010354 would be provided by us. Browse to the link.
  2. Click on For Windows or For MacOS as per your system configuration.
  3. A file download dialog will be opened. Once the download is completed, install the Temporary Session Handler.
  4. Wait for a few minutes until your support person starts the TeamViewer session.
  5. Once the session is started, you will be asked to verify the person providing you support. Click on Verify user.
  6. Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
  7. Click on Allow Access.
  8. Your TeamViewer session with OdataLink will start.


Related Topics

Getting Ready for your Support session with OdataLink
Setting up Microsoft Teams for support session with OdataLink


Retrieved from "https://help.odatalink.com/index.php?title=Setting_up_TeamViewer_for_support_session_with_OdataLink&oldid=3741"