Setting up TeamViewer for support session with OdataLink: Difference between revisions

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__NOTOC__
__NOTOC__
Please follow the steps below to set up your '''TeamViewer'''<ref name="teamviewer" /> before a support session with OdataLink.


<div style="float: right;">
We provide support via [https://www.teamviewer.com '''TeamViewer'''].
<gallery mode="traditional" perrow=5>
 
File:check_installed_teamviewer.png|Check if TeamViewer is installed
In preparation for your support session, please follow the steps below to set up '''TeamViewer'''.
File:teamviewer_app_store_listing.png|Microsoft Store Listing
 
File:teamviewer_app_store_install.png|Install TeamViewer
<div style="display: grid; float: right;">
File:teamviewer_landing_old.png|TeamViewer Old Layout
<gallery mode="nolines" perrow=2>
File:teamviewer_landing_new.png|TeamViewer New Layout
File:check_installed_teamviewer.png|600px|right|Apps:TeamViewer
</gallery>
File:store_listing_teamviewer.png|600px|Click on "View in Store"
</div>
File:teamviewer_install_ms_store.png|600px|Click on Install
File:teamviewer_landing_old.png|right|600px|TeamViewer Old Layout
File:teamviewer_landing_new.png|right|600px|TeamViewer New Layout
</gallery></div>
 


== Check if Teamviewer is already installed ==
== Check if Teamviewer is already installed ==
# Click on Start and start typing '''Apps: teamviewer'''.
# Click on the Windows '''Start''' button and start typing '''Apps: Teamviewer'''.
# If you have Teamviewer installed, click on '''Open''' as shown by <span style="color:blue">Blue Arrow</span>. Skip to Step 6.
# If you have '''Teamviewer''' installed, skip to '''Step 1''' in [[#Open the Teamviewer app]] section.
# If you can't see TeamViewer app, install it by clicking on the MS Store search link under '''Store''', as shown in the image.
# If you don't have TeamViewer installed, skip to '''Step 1''' in [[#Install TeamViewer from Microsoft Store]] section.
# Open the item '''Teamviewer Remote''' in the search list and click on '''Install'''.
 
# Once installed, open your TeamViewer app.
 
# You will be presented with a License Agreement Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
== Install TeamViewer from Microsoft Store ==
# You will be shown your Connection ID and password. Please share these credentials with the support person.  
# Navigate to [https://apps.microsoft.com/store/detail/XPDM17HK323C4X Microsoft Store - TeamViewer Remote] to install TeamViewer.
# The support person will enter the ID and password provided in the last step, and the TeamViewer session will be started.
# Click on '''View in Store''' button.
# TeamViewer Remote app details page will be displayed in the Microsoft store. Click on '''Install''' button.
# When the installation is completed, Open TeamViewer app.
 
'''''If the installation via Microsoft Store fails''''', please install [[How to manually install TeamViewer on your system | TeamViewer manually]]
 
 
== Open the Teamviewer app ==
# Open your '''TeamViewer''' app.
# If you are opening TeamViewer for the first time, you will be presented with a '''License Agreement and EULA''' Dialog Box. Accept the '''License Agreement''' and click on '''Continue'''.
# Please ensure that you are on the '''latest version''' of TeamViewer
# Your unique '''Connection ID''' and '''Password''' will be displayed as per your layout. Please share these credentials with your support person.  
# The support person will enter the ID and Password provided in the last step.
# Your TeamViewer session with OdataLink will start.






<div style="float: right;">
<div style="float: right;">
<gallery mode="traditional" perrow=6>
<gallery mode="nolines" perrow=3>
File:browse_to_quicksupport_link.png|Click or Copy and Paste the Quicksupport link provided into your browser.
File:teamviewer_dialog_download.png|right|Download '''Temporary Session Handler'''
File:teamviewer_dialog_waiting.png|Waiting for the '''OdataLink Support Person''' to receive connection notification and start session
File:teamviewer_dialog_waiting.png|right|Wait for session start
File:teamviewer_dialog_verify_user.png|Verify User
File:teamviewer_dialog_verify_user.png|right|Verify User
File:teamviewer_dialog_allow_access.png|Verify User - Allow Access
File:teamviewer_dialog_allow_access.png|right|Verify User - Allow Access
File:teamviewer_dialog_complete.png|Connection established
File:teamviewer_dialog_complete.png|right|Connection established
File:teamviewer_dialog_download.png|Download '''Temporary Session Handler''' app for your OS or '''Launch Application'''
 
</gallery>
</gallery>
</div>
</div>
== Installation is not allowed by IT policy ==
== Installation restricted by IT policy ==
If installing apps is disabled by your organisation IT policy, Please let us know in advance.
If installing apps is disabled by your organisation IT policy, Please let us know in advance.
Support person will generate and '''QuickSupport''' session URL in a format as shown in the image.  
 
Please follow the steps below to install an alternative Quick Support Session Handler application:
Support person will generate and share a '''QuickSupport''' session URL.  
# A Quick Support link of the format shown in the image would be provided by us. Browse to the link.
 
Please follow the steps below to install an alternative '''Quick Support Session Handler''' application:
# A Quick Support link of the format '''<nowiki>https://quicksupport.me/s156010354</nowiki>''' would be provided by us. Browse to the link.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# Click on '''For Windows''' or '''For MacOS''' as per your system configuration.
# A file download dialog will be opened. Allow to download install the '''Temporary Session Handler'''
# A file download dialog will be opened. Once the download is completed, install the '''Temporary Session Handler'''.
# Wait for a few minutes until the support person starts the TeamViewer session
# Wait for a few minutes until your support person starts the TeamViewer session.
# Once installed, you will be asked to verify the person providing you support. Click on '''Verify user'''
# Once the session is started, you will be asked to verify the person providing you support. Click on '''Verify user'''.
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox
# Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
# Click on '''Allow Access'''
# Click on '''Allow Access'''.
# Your TeamViewer session with OdataLink would be started.
# Your TeamViewer session with OdataLink will start.




==Related Topics==
==Related Topics==
:[[Getting Ready for your Support session with OdataLink]]
:[[Getting Ready for your Support session with OdataLink]]
:[[Enable Content Sharing and Recording in Microsoft Teams for Technical Support]]
:[[Setting up Microsoft Teams for support session with OdataLink]]
<br \>
<br \>
= References =
<references>
<ref name="teamviewer">[https://www.teamviewer.com TeamViewer]</ref>
</references>

Latest revision as of 01:49, 31 October 2024


We provide support via TeamViewer.

In preparation for your support session, please follow the steps below to set up TeamViewer.

  • Apps:TeamViewer
    Apps:TeamViewer
  • Click on "View in Store"
    Click on "View in Store"
  • Click on Install
    Click on Install
  • TeamViewer Old Layout
    TeamViewer Old Layout
  • TeamViewer New Layout
    TeamViewer New Layout


Check if Teamviewer is already installed

  1. Click on the Windows Start button and start typing Apps: Teamviewer.
  2. If you have Teamviewer installed, skip to Step 1 in #Open the Teamviewer app section.
  3. If you don't have TeamViewer installed, skip to Step 1 in #Install TeamViewer from Microsoft Store section.


Install TeamViewer from Microsoft Store

  1. Navigate to Microsoft Store - TeamViewer Remote to install TeamViewer.
  2. Click on View in Store button.
  3. TeamViewer Remote app details page will be displayed in the Microsoft store. Click on Install button.
  4. When the installation is completed, Open TeamViewer app.

If the installation via Microsoft Store fails, please install TeamViewer manually


Open the Teamviewer app

  1. Open your TeamViewer app.
  2. If you are opening TeamViewer for the first time, you will be presented with a License Agreement and EULA Dialog Box. Accept the License Agreement and click on Continue.
  3. Please ensure that you are on the latest version of TeamViewer
  4. Your unique Connection ID and Password will be displayed as per your layout. Please share these credentials with your support person.
  5. The support person will enter the ID and Password provided in the last step.
  6. Your TeamViewer session with OdataLink will start.


  • Download Temporary Session Handler
    Download Temporary Session Handler
  • Wait for session start
    Wait for session start
  • Verify User
    Verify User
  • Verify User - Allow Access
    Verify User - Allow Access
  • Connection established
    Connection established

Installation restricted by IT policy

If installing apps is disabled by your organisation IT policy, Please let us know in advance.

Support person will generate and share a QuickSupport session URL.

Please follow the steps below to install an alternative Quick Support Session Handler application:

  1. A Quick Support link of the format https://quicksupport.me/s156010354 would be provided by us. Browse to the link.
  2. Click on For Windows or For MacOS as per your system configuration.
  3. A file download dialog will be opened. Once the download is completed, install the Temporary Session Handler.
  4. Wait for a few minutes until your support person starts the TeamViewer session.
  5. Once the session is started, you will be asked to verify the person providing you support. Click on Verify user.
  6. Support person's details would be displayed on the screen. Verify the details and tick the "I trust this person..." checkbox.
  7. Click on Allow Access.
  8. Your TeamViewer session with OdataLink will start.


Related Topics

Getting Ready for your Support session with OdataLink
Setting up Microsoft Teams for support session with OdataLink


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