Getting ready for your support session with OdataLink: Difference between revisions

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We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.
We provide support through '''Microsoft Teams''' and '''TeamViewer''' ''(preferred)''.


Please ensure that the user has sufficient rights within your <span style="color:green">'''environment'''<ref name="environment" /></span> or have your '''IT administrator''' join the support call before starting a support session.
These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.
 
Before starting a support session, please ensure that the user receiving support has sufficient rights within your '''environment''', which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.
 
If you are unsure of your user rights, please have your '''IT administrator''' join the support call before starting a support session.
<br \>
<br \>
= Receiving support via [https://www.teamviewer.com TeamViewer]<ref name="teamviewer" />=
=Receiving support via TeamViewer=
To get started with a Support Session via '''TeamViewer''', refer to [[Setting up TeamViewer for Support session with OdataLink]]
'''TeamViewer''' is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting.
 
'''TeamViewer''' doesn't require changing any local or group settings, and system defaults.
 
To get started with a Support Session via [https://www.teamviewer.com '''TeamViewer'''], refer to [[Setting up TeamViewer for Support session with OdataLink]]


<br \>
<br \>
= Receiving support via [https://teams.microsoft.com/ Microsoft Teams]<ref name="microsoft-teams" />=
=Receiving support via Microsoft Teams=
To get started with a Support Session via '''TeamViewer''', refer to [[Setting up Microsoft Teams for Support session with OdataLink]]
Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting.
 
These features of Microsoft Teams that are essential to provide support are generally disabled by default.
 
If your company policy or IT team interferes with enabling features for '''External Participants''', please refer to [[#Receiving support via TeamViewer]]
 
To get started with a Support Session via [https://teams.microsoft.com/ '''Microsoft Teams'''], refer to [[Setting up Microsoft Teams for Support session with OdataLink]]


<br \>
<br \>
= References =
 
<references>
= Additional Links =
<ref name="teamviewer">[https://www.teamviewer.com TeamViewer]</ref>
:[https://www.microsoft.com/en-au/microsoft-teams/group-chat-software Microsoft Teams Website]
<ref name="microsoft-teams">[https://teams.microsoft.com Microsoft Teams]</ref>
:[https://www.teamviewer.com/en/download/windows/ Download TeamViewer]
<ref name="environment">Your workspace viz. Laptop, Desktop, Fabric Workspace, Shared or Network Drives</ref>
</references>

Latest revision as of 22:52, 3 October 2024

OdataLink users may request for Support and Consulting with our Support Team.

We provide support through Microsoft Teams and TeamViewer (preferred).

These tools enable OdataLink support team to remotely access and view settings or troubleshoot issues. This in turn improves resolution times and efficiency.

Before starting a support session, please ensure that the user receiving support has sufficient rights within your environment, which may include your Laptop, Desktop, Fabric Workspace, Shared or Network Drives.

If you are unsure of your user rights, please have your IT administrator join the support call before starting a support session.

Receiving support via TeamViewer

TeamViewer is our preferred way of providing support because it enables support person to quickly access settings for faster troubleshooting.

TeamViewer doesn't require changing any local or group settings, and system defaults.

To get started with a Support Session via TeamViewer, refer to Setting up TeamViewer for Support session with OdataLink


Receiving support via Microsoft Teams

Microsoft Teams allows Requesting or Giving Remote Control which enables support team to quickly access local settings for faster troubleshooting.

These features of Microsoft Teams that are essential to provide support are generally disabled by default.

If your company policy or IT team interferes with enabling features for External Participants, please refer to #Receiving support via TeamViewer

To get started with a Support Session via Microsoft Teams, refer to Setting up Microsoft Teams for Support session with OdataLink


Additional Links

Microsoft Teams Website
Download TeamViewer
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