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Difference between revisions of "Setting up Microsoft Teams for support session with OdataLink"
Setting up Microsoft Teams for support session with OdataLink (view source)
Revision as of 21:14, 2 October 2024
, Wednesday at 21:14changes to title and text, added context
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Please follow the steps below to set up your '''Microsoft Teams'''<ref name="microsoft-teams" /><ref name="ms-teams-chat" /> before a support session with OdataLink. | To provide remote assistance to our clients, our support team uses [https://www.microsoft.com/en-us/microsoft-teams/group-chat-software Microsoft Teams]. | ||
Microsoft Teams allows '''Requesting or giving remote control''' which enables support team to quickly access local settings for faster troubleshooting. | |||
The features needed to provide support are disabled for '''External Participants''' by default. | |||
Please follow the steps below to set up your '''Microsoft Teams'''<ref name="microsoft-teams" /><ref name="ms-teams-chat" /> and enable the features before a support session with OdataLink. | |||
[[File:Cont_share_expand.png|300px|thumb|Teams Admin Center - Content Sharing]] | [[File:Cont_share_expand.png|300px|thumb|Teams Admin Center - Content Sharing]] | ||
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:*Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON. | :*Under '''Content Sharing''' section, toggle '''''External Participants can give or request control''''' switch to ON. | ||
To view the official documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" /> | To view the official Microsoft documentation on '''Content Sharing''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#content-sharing ''link'']<ref name="control-request" /> | ||
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:*Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON. | :*Under '''Recording & transcription''' section, toggle '''''Meeting Recording''''' switch to ON. | ||
To view the official documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" /> | To view the official Microsoft documentation on '''Meeting Recording''', please follow this [https://learn.microsoft.com/en-us/microsoftteams/settings-policies-reference#recording--transcription ''link'']<ref name="meeting-recording" /> | ||
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